February 14, 2020System Update: We are investigating a system outage that may affect customers using the SmartFeeder (2nd Gen). Scheduled automatic feeds will still dispense on at the desired time although SmartFeeders will appear offline. Sorry for any inconvenience that this may cause.
— Petnet Support (@petnetiosupport)
February 18, 2020System Update: Our team is working closely with our third-party service provider in regards to the outage affecting the SmartFeeder (2nd Gen). We hope to release more information as we learn more. We apologize for this inconvenience.
— Petnet Support (@petnetiosupport)
February 21, 2020System Update: SmartFeeders are returning online. There will be a system reset to help stabilize your SmartFeeder's app functionality. We will promptly update you once this has been completed. Scheduled automatic feeds should still dispense on time.
— Petnet Support (@petnetiosupport)
January 11, 2020System Update: Customers with generation 2 SmartFeeders may show offline symptoms as we are currently experiencing a system outage. Please stay tuned for more information in regards to this matter. We apologize for the inconvenience.
— Petnet Support (@petnetiosupport)
Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. While the startup’s customer service recently tweeted that its SmartFeeders and app’s functionality have been restored, Petnet’s lack of responsiveness continues to leave many customers frustrated and confused.
Petnet first announced on Feb. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders appear to be offline. The company said in a tweet that the SmartFeeders were still able to dispense on schedule, but several customers replied that their devices had also stopped dispensing food or weren’t dispensing it on schedule.
